LS Retail, an End-to-End Retail Solution

LS Retail, a fully integrated solution delivers the breadth and depth of functionality demanded by large and small retailers, without the need to build, manage and maintain multiple applications and inconsistent interfaces. Its unique use of a single application to cover store to headquarters; the Point of Sale (POS) terminals, store systems, inventory, merchandising and all the back office functions required at head office, sets LS Retail apart from all other solutions in the market.

Powerful Integrated Retail Solution

LS Retail is built on Microsoft Dynamics NAV; therefore, the POS, back office and head office all use the same application. This makes it possible to track individual transactions from the POS to the General Ledger, which maximizes your business value.

This also means that users have access to other parts of the Microsoft Dynamics NAV application, such as Finance, Sales and Marketing, Warehousing and Service. Because of the integration between LS Retail and Microsoft Dynamics NAV, users need only become familiar with one interface and the same logic applies to usage at all levels.

Used by over 2,000 companies with 39,000 stores and over 80,000 POS terminals, LS Retail is the global leader in retail solutions for Microsoft Dynamics. In the Philippines, Microsoft's LS Retail Partner, PASI has deployed the system to more than 300 stores across the nation. Making PASI the biggest partner of Microsoft for LS Retail.

Smarter Sales

  • Effective Sales and Price Management

LS Retail offers several tools for effective sales and price management. Items can have multiple prices that are valid on different dates or periods, or on different tender types. Different stores, customers or both can enjoy different prices, and these are just a few of the options available.

  • LS Retail Membership Management

LS Retail Membership Management system includes Loyalty, Offers and Coupons. It makes it easy for organizations to collect powerful information about the customers, collect sales data while benefitting from their previous purchases, for instance within club-schemes. If the customer benefits enough by joining a well-defined club, retailers that offer the membership management system will collect important data about the behavior and interests of the customer and target the customer in the most effective way.

  • Sales and Promotions

LS Retail offers advanced promotions and discount offers. Promotions appear as a temporary price change but discount offers as a percentage discount. Offers can be defined by:

  • Specific store or store group
  • Date and time period
  • Customer and/or loyalty schemes and/or loyalty attributes
  • Trigger coupon

The system will calculate a specific customer price and the retail price is then compared to always give the customer the best price.

Offer Types:

  • Promotion: Temporary price change
  • Discount Offer: Discount from regular price
  • Multiple Discount Offer: Discount triggered by quantity sold
  • Mix & Match Offer: Complex item combinations; discount or deal
  • Line Discount Offer:  Applied by user with controls
  • Total Discount Offer: Discount dependent on the total sales amount
  • Tender Type Discount Offer: Discount dependent on the tender type payment

Offers can include multiple benefits including discount, gifts, coupons and/or additional loyalty points. Profit and sales statistics can be traced to each offer triggered, even with multiple offers.

  • Promotions, Discounts and Loyalty Schemes for Membership Management

There are many ways to manage promotions in LS Retail. Whether the focus is on selling items fast and in large amounts or creating a group of loyal customers in the long term, there are tools that enable this within the system. Tracking the prices, promotions and discounts in various ways is another benefit of the system.  Loyalty clubs offering possibilities of creating different Loyalty Schemes, using coupons, up- and downgrading, points that can be transferred, bought, doubled or linked for certain offers and gifts.

  • Sales Commission for Increased Focus in Sales

Sales Commission for employees can be very important for sales. With LS Retail Sales Commission you can control the kind of sales that triggers commission, set targets and decide who gets the commission. Staff members in different roles, one or more, receive the commission and it can be either based on transactions or certain sales targets. If a sales person sells a specific item or items they can get a transaction-based sales commission.  Sales targets are normally based on fulfilling certain aims for sales during certain periods.

LS Retail InStore Management

LS Retail includes powerful back office functionality both in the store and at the head office. It gives the store manager total control of activities within the store and manages the replication of data between the POS terminals, back office and head office. InStore Systems functions are also replicated at the Head Office allowing decisions to be executed without delay. These include:

  • Price Management functions such as: Multiple sales and tender types, discounting against product or item groups, Multibuy, Mix and Match, Buy One - Get One Free and individual or group level Customer Item discounts.
  • Inventory Management that includes transfers, adjustments and write-offs, discrepancy management and stock takes via the till or handheld computer
  • Cash Management
  • Barcode Label Printing
  • Staff Management including a full suite of functions to manage allocations, timetabling and time and attendance capture
  • Remote Purchasing allows stores to manage their own purchases as an alternative to centralized purchasing functions
     
  • Empower Retailers

LS Retail InStore Management changes the way stores operate. It allows the control of operations through radio frequency (RF) technology, which was developed as a result of years of close collaboration with leading retailers.

LS Retail InStore Management supports an advanced complex retail framework for variant collection. This functionality allows the user to create a unit that includes a number of variants (collection) and use it in all stock transactions, purchasing and selling to reference, to the collection of variants behind it.

  • Inventory Control

If you would like to time your inventory flow so that you always have fresh merchandise and a healthy turnover rate, the InStore system provides your company with the tools to effectively streamline inventory control.

The LS Retail InStore Management system uses worksheets to specify the work processes by configuration. The user-friendly worksheet layouts all have a similar look to simplify organizing the many different processes. Worksheets auto-matically fill out transactions, which minimizes time-consuming manual data entries by the user, and guarantees that all entries are correct.

LS Retail Replenishment

  • Right Product - Right Place - Right time

As one of the main building blocks that underpins LS Retail, the allocation and replenishment features of this comprehensive merchandising solution will help you get the right product to the right place at the right time.

  • Open-to-Buy

The Open-to-Buy module allows the retailer to control the capital invested in products during the sales cycle. It allows the retailer to plan purchases and make sure that they match the demand for each period, and at the same time make sure that the money invested in stock is within set limits.

  • Excellence in Customer Service

Powerful inventory planning and management features help you deliver customer services excellence without committing valuable cash space and logistics resources to unnecessarily high stock levels.

LS Retail offers class-leading levels of flexibility and control so that no matter how you structure your business, LS Retail leverages the extensive built-in inventory management features of Microsoft Dynamics NAV, powering the solution to the greatest advantage.

  • Vendor Performance

The buyer has a good overview of how the vendor is performing by monitoring his profitability, purchase order fulfillment, discrepancy in receiving quantity and/or quality of goods and invoicing discrepancy. This data can be an important tool for buyers to use when entering vendor negotiations. The solution facilitates enforced retrospective discounts through purchasing contracts.

  • Fast Performance and High Return on Investment (ROI)

Whether it is something as simple as stores ordering individually from a distribution centre or supplier, inter-branch transfers or more complex profiled allocation and replenishment models, LS Retail’s merchandising delivers fast performance and high ROI.

LS Retail includes merchandising and replenish-ment functionality to support retail managers in the efficient management of their retail business. Size, color and style data (where applicable) on individual items, product groups or item categories is used to create Stock profiles. This is combined in a simple matrix with store, store groups and store type profiles to calculate the optimum stock replenishment.

Each profile also includes a description of where the items should be delivered from and then a stock transfer request is passed to the distribution centre or data is passed to the purchase order processing modules for ordering from a supplier. The buyer uses a replenishment worksheet which calculates the demand based on a number of selectable criteria and date ranges.

  • Allocation

The LS Retail Allocation Plan is a powerful tool to prepare a season, preplan purchasing and how to distribute retail items. It supports the buyer in:

  • Planning the buying process
  • Allocating planned quantity
  • Allocating to stores and customers
  • Planning buffer quantity

Two different methods are used for allocation. The first is Distribute, which is a top-down method where the total quantity is decided and calculated down to each store. The second is Defined, where the user defines pattern quantities for each distribution group, for instance size and color combinations.  Allocation Plan can then create Purchase, Transfer and Sales Orders according to the plan. Buyer‘s Push and Cross Docking support the same user interface and process as the Allocation Plan.

Smarter Retailing

  • Purchase Order Processing

The Microsoft Dynamics Purchasing module provides retailers with everything they would expect from one of the world’s leading business applications including requisition management, returns management and drop-shipping function-ality essential to any retailer dealing with direct delivery of big-ticket items.

  • Better Control

The InStore Management system allows you to perform cycle counts, merchandise out of stock and physical inventory, thereby getting better control of price offers, discounts and so on.

  • Eliminate Paperwork

LS Retail InStore Management automates the store - virtually eliminates paper, saves time and money, increases accuracy and productivity, and the time and work of the personnel can be organized in a more effective way.

  • More Efficient Store

LS Retail InStore Management will help you keep your stock on the shelves, your associates on the sales floor and your business competitive. This increases customer satisfaction as your store becomes more efficient and responsive. You also get better control over the return on your investment and can minimize stock.

Price Management lets you perform markdowns, markups, missed markdowns and re-ticketing, including the immediate printing of new merchandise tickets.

  • Special Order Items Specifically for You

With LS Retail Special Orders, customers can order customized items based on their own preference – such as sofas with different types of upholstery, clothing garments, computers, electronics, prescription glasses, and many more. Special ordering is not limited to items that need to be customized; it can be used for all items on file.

The orders can be taken either at the POS or via a sales order in the central database. Items can be sourced from different locations and warehouses. Some items can be sourced from the store itself, other from the warehouse or directly from the vendor.

Shipping is flexible as well. Customers can choose to have the goods delivered directly to their home or pick them up either at the store or warehouse. The system can be configured to ask for a pre-payment when making a special order, which can differ between different kinds of products.

Comprehensive Analysis

  • Reduce Shrinkage

LS Retail provides reliable, real-time insight into critical aspects of your business, such as: Comparison of stores; breakdown of sales according to time-periods; single employee or staff comparisons; POS terminal comparison or simply POS terminals – with drill-downs over different periods. User-defined alerts ensure that the management can act quickly and effectively, when required.

  • Instant Business Overview

LS Retail offers a number of options when it comes to viewing and analyzing sales data. The sales history window gives you an overview over long term sales data. This window is based on posted sales data – usually referred to as Value Entries. Here you can view how your stores have been performing for past periods. You can easily view different periods by clicking the buttons at the bottom of the window. You can also view sales for predefined periods, such as over Christmas and on national holidays.

  • Business Intelligence (BI) Tools 

In addition to the built in Reporting and Analyzing Tools, LS Retail integrates to standard Microsoft BI technology such as Microsoft Office, Excel, Microsoft SharePoint, Microsoft SQL Reporting technology in Microsoft SQL Server Reporting Services – all of which makes it possible for the users to get more out of the data in their Microsoft Dynamics NAV solution.

  • Integration Services, Analysis and Reporting Services

LS Retail also integrates to market-leading Business Intelligence solutions for more complex analysis and scorecard reporting.

  • LS Retail Stock Ledger Reporting

The LS Retail Stock Ledger Reporting Framework adds to the standard Dynamics NAV the capabilities to record the retail value of an item, which in turn gives the user the ability to report both on retail value and cost price. It allows complete support for the retail value of an item, a new dynamic reporting framework, reporting inventory valuation according to the retail and/or cost and costing functionality of the inventory.

  • Loss Prevention

The principle objective of loss prevention is to preserve profit by reducing losses to the company. LS Retail uses transactions generated by the POS as a basis for this. Transactional data contains a number of interesting parameters as: Refunds to cash, refunds after closing hours, refund from credit card A to credit card B, discounts over a given amount and sales outside opening hours. These are triggered and events are created. Events can be analyzed by store, POS, Staff and Date & Time. Events can also be escalated to incidents. Incidents can be created if events pass a predefined threshold.

LS Retail Franchise Management

LS Retail Franchise Management offers specific functionality needed for cooperation within a franchise business. Communication between franchiser (owner; ER) and franchisee (EE) is essential in this kind of business relations.

  • Easy Item Consolidation

It is common that ER and EE are not using the same item data; therefore it needs to be connected. Usually, the ER controls the items that are part of a franchise agreement and distributes them to the EE. Within Franchise Management, an item transfer table solves this issue with the already existing Item Import Functionality (part of  LS Retail Replenishment). Items can be distributed to different EEs or groups of EEs. Franchise Management can be used also for communication between different legal entities (not necessarily just franchise agreement types).

  • Communication

The communication between ER and EE is taken care of by the LS Data Director, the communication tool available with the LS Retail Base granule. All necessary documents such as purchase orders, sales orders, purchase return orders and sales return orders are transferred with the Data Director, which makes the process as automatic as possible. No need here for other communication tools.

  • Push and Pull

There are two methods of Order Processing possible in the Franchise Management module: the push and pull model. Both are supported with appropriate documents and automatic posting into the system at both ends (EE and ER). Depending on the agreed business module, the returns could be handled as well.  For both methods, different ways of distribution can be used of course: direct delivery from the suppliers, delivery from the central (ER) warehouse and / or combinations.

LS POS

LS POS is a fast, dependable and powerful POS application with a graphic user interface, working online, or offline for optimal resilience with the online benefits in place at all times.

  • Simplicity

LS POS can be used with both keyboard and touch screen equipment, and offers features that make sales transactions easy to set up, manage and process for any retail business. LS POS sets new standards for speed, ease-of-use and error-free processing of retail sales. The system has integrated real-time accounting and powerful inventory control.

  • LS  POS (Point of Sale)
    •       Touch Screen
    •       OPOS support
    •       Keyboard support
  • Multiple Interface Layouts
    • Samples included
    • User definable
    •  Any screen size
  • Multiple Languages
    • On buttons
    • By staff
  • Multiple Hardware
    •  Samples in default
    • User definable
  • Graphics support
    • On buttons
    • On items
  • Multiple payments
    • In currency
    • By cards
  • Infocodes
    • Connected relationship with the customer
    • Customer Interaction at the POS/POS level

Smarter Service at POS

  • Powerful and Reliable Data Replication

LS Retail has an integrated communications module that allows you to easily send data between head office, store and POS. The communications module consists of three parts, the LS Retail Data Director, Transaction Server and the LS Retail Scheduler.

The LS Retail Data Director takes care of high-speed data exchange between different Microsoft Dynamics NAV databases, and other databases that are not based on Microsoft Dynamics NAV. The Data Director was specifically designed to increase the speed of replication over Wide Area Networks (WAN). It uses shorter time to send data and requires less bandwidth than previous generations. These features are especially important to users who have databases in different areas or regions, as they save communication costs.

  • Built for Performance

Parallel processing is the main feature of the Data Director, resulting in extremely good performance in LS Retail.

  • Peak Versatility

The Data Director is versatile. In addition to being able to communicate with all versions of Microsoft Dynamics, it can also communicate with Microsoft SQL Server 2005 and 2008, Microsoft Access and so on.

  • Scheduling

LS Retail has a built-in scheduling mechanism that can be used to run batch jobs. The scheduling mechanism is also used to schedule transfers of data between head office and store or from store to POS terminals. These transfers can be done either with Replicator or via the LS Retail Data Director.

The LS Retail Scheduler is a flexible tool that can operate according to a number of parameters. Jobs can be scheduled to run on certain dates and times or with regular intervals.

  • Live Information

The Transaction Server is used to allow the POS to make online enquiries to a central database while running in standalone mode. This gives the POS a high level of resilience while maintaining access to data in a central database.

  • LS Retail Web Integration

Web shops are becoming the necessity in today’s retail world, LS Retail Web Integration. together with Digital Vantage Point provide specific data tables which prepare combinations of possible price requirements prior to web shopping.

For instance, all current price combinations for a certain item - taking into account all current promotions, combinations of promotions and loyalty information combined with current promotions - are prepared in separate data tables. This enables a web shop application to be fast, accurate, reliable and even personal – depending on integrated loyalty information provided by a web shopper during shopping.

The system can also display all active offers available for the chosen item, or the chosen item in combination with specific loyalty info (special web promo-code, coupon number, Loyalty Card ID). In this way the system actually acts as an additional sales person – offering additional purchase options to a web-customer shopping in a web shop. All potential price differences between a web store and actual stores are avoided.